Oh my goodness please why is this company still operating and I didn’t read the reviews. When I asked them for an explanation they said my account was under investigation and it will last unt… Kept rejecting my withdrawals then suddenly locked my withdrawal option. Have not made a withdrawal yet – hopefully when i do it will be plain sailing Karen
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3 withdrawls rejected now with over €500 sat in my account 🤬🤬 Just an echo of most other reviews, quick to take your money but hard work getting it back. And this morning at 9.08 the whole balance has arrived in my account. Off I went to withdrawal.
Player complaints submitted about Caspero Casino
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Responsible Gaming Resources
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I’d actually like to right a few wrongs about this casino on here. They told me I could now withdraw again(6 weeks in now) My withdrawal was cancelled! Bitcoin accounts would not go through with no explanation so after a few day I opened a new bank that was a Mastercard account, I could still not withdraw. Very long story short I deposited 500 had an unbelievable run on roulette and cashed out 27k.
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The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response. Caspero Casino has an average customer support, judging by the results of our testing. That is why we always check these when reviewing casinos. However, there is currently no User feedback score for this casino. Because of these complaints, we’ve given this casino 16,560 black points in total. We currently have 2 complaints about this casino in our database.
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From immersive slots to high-stakes tables, Caspero is designed for players who crave quality and big rewards. Then all of a sudden my withdrawal request was declined (500 max withdrawal) they would not come back to me and it was dodgy I knew they had been monitoring the gaming or lack of it and knew I was not going to play I was going to cash out! They of course, don’t let you withdraw and it has nothing to do with any bonus rules or play through needed as I took no bonuses. This variety facilitates convenient transactions for players from different financial backgrounds. These measures reflect Caspero’s commitment to ethical gaming and player welfare within its operational framework.
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The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The issue was marked as resolved following the player’s confirmation of receiving the winnings. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment.
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