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Despite submitting the necessary documents multiple times, the casino kept claiming that something was missing. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due owo a lack of communication from the player. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her owo wait for the processing period, which could take up to czternaście days. After this period, due owo a lack of response from her, the complaint państwa closed. The team remained available for assistance if she decided jest to resume communication in the future.
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